Property Management

We are a hands-on team which offers tailored solutions to landlords and tenants who require property management.

The Property Management team looks after the day-to-day management of buildings for owners of retail, residential, commercial and industrial properties such as tenanted offices, industrial units, mixed use properties and shopping centres.

 

 

 

Our experience suggests the most successful instructions develop from open and frequent communications, good working relationships with the clients’ in-house teams and co-operation on both sides.

Our team strives to get to know your property in intimate detail, we understand that each property is different and our service is tailored to meet those requirements.

We look after almost 300 tenancies across our portfolio with up to £4.5 m collected on behalf of our landlords.

Property Management

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We will oversee the day to day management of your property and take responsibility for services such as:

  • Collecting rent payments, including taking recovery action on any late payments
  • Setting and maintaining of service charge budgets and expenditure
  • Ensuring that all costs are competitive for any services or works provided by third parties
  • Ongoing management of contractors and liaison with tenants on required service levels
  • Negotiating all maintenance contracts including mechanical and electrical, cleaning, security, internal and external building maintenance ensuring our tenants and clients receive value for money
  • Providing accurate and timely financial reporting to our Clients
  • Regular inspecting the property to ensure compliance with Health and Safety legislation
  • Ensuring tenants comply with lease terms and obligations
  • Ensuring that Health & Safety requirements are met and adhered to
  • Dealing with any tenant applications such as licences for alterations, assignments
  • Occupational cost audit service for occupiers
  • Dealing with any tenant queries and disputes
  • Resolving service charge disputes
  • Assisting with insurance requirements and any arising claims

We have systems in place to ensure that we manage our property portfolios in accordance with current compliance requirements.

Our continual monitoring and thorough record keeping, enables us to identify potential costs and latent benefits to manage portfolios effectively and efficiently.

Service Charge Management

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Our team can provide advice to clients at all stages, from scheme set up to lease expiry, including, but not limited to, lease interpretation, RICS Code of Practice compliance, budget preparation, weighting and apportionment implementation, expenditure analysis and overall recovery viability.

We are well practised in all aspects of service charge management; the same financial rigours will apply in the same way as it does to all areas of property and treasury management.

With each new instruction we familiarise ourselves with the service charge provisions within each of the leases to fully understand if there are any limitations and to ensure correct amounts are being demanded and paid.

Brasier Freeth is a firm of chartered surveyors, regulated by our professional body, the Royal Institution of Chartered Surveyors (RICS).

We fully adhere to the RICS Code of Practice, Service Charges in Commercial Property which aims to:

  • Improve general standards and promote best practice, uniformity, fairness and transparency
  • Ensure the timely issue of budgets and year end certificates
  • Reduce the causes of disputes
  • Provide guidance to solicitors

Financial Management

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We take responsibility for the payment of supplier and contractor invoicing, rent and service charge collection.

Technology forms a major part of our solution, we use TRAMPS which is one of the most advanced and widely adopted property management platforms for office, industrial and retail properties with built-in accounting, real-time performance analytics and complete mobility. It is widely recognised across the industry.

We work closely with our clients to obtain details of their portfolio to enable us to carry out a full audit of all documentation.

As part of our set up process, we will look forensically at each individual property to ensure we are working with complete, accurate data from the start.

Regular reporting and feedback to clients can include the following:

  • Trial Balance
  • Bank Account Reconciliations
  • Debtor Control account rationalisation
  • Aged Debtors report
  • VAT reconciliation
  • Cash flow
  • Income vs Expenditure
  • Balance Sheets
  • GL Reporting

By having one dedicated point of contact taking ownership for any changes and our continual monitoring and thorough record keeping, this ensures that we are able to identify any potential costs and take appropriate action in good time.

 

Health & Safety

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Health & Safety is one of our main priorities within the property management team. We use Riskwise, an online property risk management solution.

The system is designed to help manage and reduce risk and its associated business costs such as accidents, insurance premiums and litigation, whilst simultaneously improving business performance, lowering resource costs and reducing time-consuming administration.